Outage in Kore.ai
US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module
Resolved MinorIncident Report
We are currently investigating intermittent timeout errors impacting the Orchestrator / GPT Module.
We understand this may be affecting customer experience and appreciate your patience while our teams work to resolve the issue.
A fix is currently in progress, and we will continue to share updates as more information becomes available.
We apologise for the incovenience caused.
Please note: This is not a full outage, and services remain partially operational.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/21/2026 01:53PM
We'd like to let you know that the fix has been implemented and validated from our end.
The issue is now resolved. We really appreciate your patience.
IDENTIFIED
5 days ago - at 05/21/2026 01:04PM
We are currently investigating intermittent timeout errors impacting the Orchestrator / GPT Module.
We understand this may be affecting customer experience and appreciate your patience while our teams work to resolve the issue.
A fix is currently in progress, and we will continue to share updates as more information becomes available.
We apologise for the incovenience caused.
Please note: This is not a full outage, and services remain partially operational.
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