Outage in Kore.ai

US Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AI

Resolved Minor

May 29, 2026 - Started 2 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region. This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status. Our teams are actively monitoring the situation. At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors. We will continue to monitor the situation and keep this page updated.

Components affected

Kore.ai Bot Uptime

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/29/2026 10:20PM

The incident at Azure’s end stands resolved as per https://azure.status.microsoft/en-gb/status.
We are resolving this incident as it was created with the intention to make our users and subscribers aware of this issue.

INVESTIGATING 2 days ago - at 05/29/2026 03:29PM

We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region.

This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status.

Our teams are actively monitoring the situation.

At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors.

We will continue to monitor the situation and keep this page updated.

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