Outage in KORE
Salesforce CRM recent changes - "authorize KORE" step blocked
Resolved Minor
January 01, 2026 - Started 3 months ago
- Lasted about 2 months
Incident Report
Salesforce recently made a change that blocks users from performing the “Authorize KORE” step. As a result, Sponsorship to Salesforce customers using SSO (KOREAuth) will be unable to add new users to access Sponsorship.
What changed:
Salesforce now prevents end users from approving uninstalled Connected Apps. During “Authorize KORE,” non-admins are blocked.
Who is affected:
Sponsorship customers with Salesforce + KOREAuth SSO — including existing customers when adding new users.
What users see:
“We can’t authorize you because of an OAuth error.” (OAUTH_APPROVAL_ERROR_GENERIC)
Interim workaround:
Clients can enable Approve Uninstalled Connected Apps on all Profiles used by Sponsorship users.
Path: Setup → Users→ Profiles, Edit the profile and enable the permission "Approve Uninstalled Connected Apps"
A permanent solution is under validation now. We will update this page with additional details soon.
Additional information can be found here:
Salesforce KB: https://help.salesforce.com/s/articleView?id=005132365&type=1
What changed:
Salesforce now prevents end users from approving uninstalled Connected Apps. During “Authorize KORE,” non-admins are blocked.
Who is affected:
Sponsorship customers with Salesforce + KOREAuth SSO — including existing customers when adding new users.
What users see:
“We can’t authorize you because of an OAuth error.” (OAUTH_APPROVAL_ERROR_GENERIC)
Interim workaround:
Clients can enable Approve Uninstalled Connected Apps on all Profiles used by Sponsorship users.
Path: Setup → Users→ Profiles, Edit the profile and enable the permission "Approve Uninstalled Connected Apps"
A permanent solution is under validation now. We will update this page with additional details soon.
Additional information can be found here:
Salesforce KB: https://help.salesforce.com/s/articleView?id=005132365&type=1
Components affected
KORE Partnership Intelligence: Sponsorship KORE Partnership Intelligence: Suites & PremiumNeed to monitor KORE outages?
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Latest Updates ( sorted recent to last )
7 months ago - at 09/08/2025 09:11PM
Salesforce recently made a change that blocks users from performing the “Authorize KORE” step. As a result, Sponsorship to Salesforce customers using SSO (KOREAuth) will be unable to add new users to access Sponsorship.
What changed:
Salesforce now prevents end users from approving uninstalled Connected Apps. During “Authorize KORE,” non-admins are blocked.
Who is affected:
Sponsorship customers with Salesforce + KOREAuth SSO — including existing customers when adding new users.
What users see:
“We can’t authorize you because of an OAuth error.” (OAUTH_APPROVAL_ERROR_GENERIC)
Interim workaround:
Clients can enable Approve Uninstalled Connected Apps on all Profiles used by Sponsorship users.
Path: Setup → Users→ Profiles, Edit the profile and enable the permission "Approve Uninstalled Connected Apps"
A permanent solution is under validation now. We will update this page with additional details soon.
Additional information can be found here:
Salesforce KB: https://help.salesforce.com/s/articleView?id=005132365&type=1
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