Outage in Kraken
Issues with Support Center
Resolved MinorIncident Report
Clients cannot send messages via web messaging or in-app support. There is an outage on vendor side and we will provide updates when the information is available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 06/15/2023 07:49AM
This incident has been resolved.
MONITORING
almost 3 years ago - at 06/14/2023 02:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 06/13/2023 03:41PM
Web messaging and in-app support are working without issues at this moment. Current impact is that some clients are reporting degraded performance when trying to submit forms via our Support Center. As soon as we have further updates, we will let you know.
INVESTIGATING
almost 3 years ago - at 06/13/2023 03:37PM
Clients cannot send messages via web messaging or in-app support. There is an outage on vendor side and we will provide updates when the information is available.
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