Outage in Kraken

Live Chat Delays Due to Technical Issue

Resolved Minor

July 18, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing delays with our live chat services. Our engineers are actively investigating the issue to identify the cause and implement a solution as quickly as possible. During this time, you may experience longer response times when using the live chat feature. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the matter.

Components affected

Kraken Support

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/19/2024 05:30AM

This incident has been resolved.

MONITORING almost 2 years ago - at 07/19/2024 01:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 07/19/2024 12:59AM

We are currently experiencing delays with our live chat services. Our engineers are actively investigating the issue to identify the cause and implement a solution as quickly as possible.

During this time, you may experience longer response times when using the live chat feature. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the matter.

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