Outage in Kraken

Live Chat Delays Due to Technical Issue

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing delays with our live chat services. Our engineers are actively investigating the issue to identify the cause and implement a solution as quickly as possible. During this time, you may experience longer response times when using the live chat feature. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the matter.
Components affected
Kraken Support
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 05:30AM

This incident has been resolved.

MONITORING 5 months ago - at 07/19/2024 01:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 07/19/2024 12:59AM

We are currently experiencing delays with our live chat services. Our engineers are actively investigating the issue to identify the cause and implement a solution as quickly as possible.

During this time, you may experience longer response times when using the live chat feature. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the matter.

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