Outage in Kraken

Connectivity Issues - Derivatives

Resolved Minor
December 03, 2024 - Started 18 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating reports from clients having difficulty connecting to Derivatives using the SSO interface, occasional websocket disconnects and occasional private websocket feed authentication issues. We are working to resolve the issues and will update as soon as we have more information. Also, transfers between the Spot and Derivatives platform might be delayed.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 12/03/2024 10:27PM

This incident has been resolved.

MONITORING 18 days ago - at 12/03/2024 05:11PM

Fixes for all the aforementioned issues have been implemented. We will continue monitoring.

IDENTIFIED 18 days ago - at 12/03/2024 05:08PM

The issues has been identified.

A fix has been implemented for transfers from spot -> futures and we are monitoring.
The occasional websocket disconnects and occasional private websocket feed authentication issues have also had a fix applied and we are monitoring.

We are working on implementing a fix for transfers from futures -> spot now.

We'll update this status as necessary.

INVESTIGATING 18 days ago - at 12/03/2024 02:29PM

We are continuing to investigate the issues.

INVESTIGATING 18 days ago - at 12/03/2024 01:44PM

We are investigating reports from clients having difficulty connecting to Derivatives using the SSO interface, occasional websocket disconnects and occasional private websocket feed authentication issues. We are working to resolve the issues and will update as soon as we have more information.

Also, transfers between the Spot and Derivatives platform might be delayed.

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