Outage in Krystal
Database Connection Errors Platinum
Resolved Minor
August 24, 2026 - Started 18 days ago
- Lasted 9 minutes
Incident Report
Summary AI Generated
**Incident Summary** Krystal's Platinum servers experienced database connection errors affecting sites on their Web Hosting and Reseller Hosting services. The incident lasted approximately 9 minutes before being resolved. The team investigated and restored normal service.
We're aware that some sites hosted on the Platinum servers are currently experiencing database connection errors. Our team is actively investigating the cause and working to restore normal service as quickly as possible.
We'll post an update here as soon as we have more information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 days ago - at 08/24/2026 11:02AM
We're aware that some sites hosted on the Platinum servers are currently experiencing database connection errors. Our team is actively investigating the cause and working to restore normal service as quickly as possible.
We'll post an update here as soon as we have more information.
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