Outage in Kushki

Intermitencia Card Processor Visanet (EC)

Resolved Minor
August 05, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Se observa un aumento de rechazo de trx por el causal “Procesador inalcanzable”. Se procede a escalar el caso con el procesador para validar mayor detalle.
Components affected
Kushki Visanet (PER)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/05/2024 03:05PM

Se ha mantenido en monitoreo y hasta el momento se valida una estabilidad para el procesador por lo que se procede con el cierre del incidente.

MONITORING 5 months ago - at 08/05/2024 12:50PM

Se valida que los rechazos por el causal “Procesador inalcanzable” se detuvieron desde las 07h27am (GMT-5).
Nos mantenemos en monitoreo por un tiempo más hasta confirmar estabilidad y cualquier novedad estaremos informando oportunamente.

INVESTIGATING 5 months ago - at 08/05/2024 11:40AM

Se observa un aumento de rechazo de trx por el causal “Procesador inalcanzable”. Se procede a escalar el caso con el procesador para validar mayor detalle.

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