Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Nequi

Resolved Minor
September 18, 2024 - Started 4 months ago - Lasted 40 minutes
Official incident page

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Outage Details

Se observa una aumento de declinación de trx por “FAILED” para ACH (CO) con Nequi. Estamos escalando el caso al procesador para validar mayor detalle. De nuestro lado nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.
Components affected
Kushki ACH (CO)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/18/2024 09:07AM

Se valida que los rechazos por “FAILED” para Nequi se detuvieron a las 03:34 am (GMT-5); adicional se observa un comportamiento transaccional normal con ACH (CO) para la entidad financiera. Damos por cerrado el incidente.

INVESTIGATING 4 months ago - at 09/18/2024 08:43AM

Se observa una aumento de declinación de trx por “FAILED” para ACH (CO) con Nequi. Estamos escalando el caso al procesador para validar mayor detalle.
De nuestro lado nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.

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