Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Nequi

Resolved Minor
January 03, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Se observa una aumento de declinación de trx por “FAILED” para ACH (CO) con Nequi. Estamos escalando el caso al procesador para validar mayor detalle. De nuestro lado nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.
Components affected
Kushki ACH (CO)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/03/2025 08:03AM

Se valida que los rechazos por “FAILED” para Nequi se detuvieron a las 02:41 am (GMT-5); adicional se observa un comportamiento transaccional normal con ACH (CO) para la entidad financiera. Damos por cerrado el incidente.

INVESTIGATING 3 days ago - at 01/03/2025 07:39AM

Se observa una aumento de declinación de trx por “FAILED” para ACH (CO) con Nequi. Estamos escalando el caso al procesador para validar mayor detalle. De nuestro lado nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.

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