Outage in Kustom
Multiple Service Degradation
Resolved MajorIncident Report
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems.
We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers.
As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities.
Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier.
We are actively monitoring the situation and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/21/2025 07:53AM
Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
MONITORING
4 months ago - at 10/20/2025 10:36AM
Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
MONITORING
4 months ago - at 10/20/2025 10:13AM
We are continuing to monitor for any further issues.
MONITORING
4 months ago - at 10/20/2025 10:12AM
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems.
We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers.
As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities.
Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier.
We are actively monitoring the situation and will provide updates as more information becomes available.
Latest Kustom outages
Issues with Microsoft login (SSO) - about 1 month ago
Limited support access - about 1 month ago
Checkout API Playground Service Disruption - 2 months ago
Limited support access - 3 months ago
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