Outage in Kustom

Issues with Microsoft login (SSO)

Resolved Minor

January 12, 2026 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

We are currently experiencing technical issues with Microsoft login (SSO). If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal. As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27 We are investigating the issue and will share an update as soon as we have more information.

Components affected

Kustom Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/16/2026 08:14AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 01/14/2026 02:15PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 01/12/2026 08:22AM

We are currently experiencing technical issues with Microsoft login (SSO).

If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal.

As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27

We are investigating the issue and will share an update as soon as we have more information.

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