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Outage in Lakeside Software

Lakeside Software Cloud Services - Degraded Performance

Resolved Major
January 20, 2023 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 01/21/2023 01:23AM

After monitoring the situation for the past 5 hours, we are confident that the remediation has worked. If you have any future issues, please contact Lakeside Support at support@lakesidesoftware.com.

MONITORING about 3 years ago - at 01/20/2023 09:33PM

We have remediated the issue and are going to continue to monitor closely.

IDENTIFIED about 3 years ago - at 01/20/2023 08:13PM

We have identified a potential root cause and are working on a fix. Until it is fully implemented, there might be additional intermittent service disruptions. We will update you as we learn more.

INVESTIGATING about 3 years ago - at 01/20/2023 07:07PM

Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.

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Americas Full Outage - over 1 year ago

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