Outage in Lakeside Software
NLQ Feature
Resolved MinorIncident Report
A Microsoft Azure dependency used by our NLQ feature is currently experiencing issues, which may result in degraded or unavailable NLQ responses. All other SysTrack functionality remains unaffected. We have engaged Microsoft and are actively monitoring the situation. We will provide updates as more information becomes available.
Components affected
Lakeside Software SysTrack AI Lakeside Software SysTrack AI Lakeside Software SysTrack AITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/13/2026 12:52AM
We have mitigated the issue and are working with our cloud provider to identify the root cause. If you are experiences any problems, please contact support.
IDENTIFIED
about 2 months ago - at 03/12/2026 10:44PM
We are continuing to work with Microsoft on a resolution. Microsoft Azure Tracking ID: SH0P-S10
IDENTIFIED
about 2 months ago - at 03/12/2026 06:49PM
We are continuing to work with Microsoft on a resolution.
IDENTIFIED
about 2 months ago - at 03/12/2026 05:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 03/12/2026 05:33PM
A Microsoft Azure dependency used by our NLQ feature is currently experiencing issues, which may result in degraded or unavailable NLQ responses. All other SysTrack functionality remains unaffected. We have engaged Microsoft and are actively monitoring the situation. We will provide updates as more information becomes available.
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