Outage in LastPass

LastPass Support Site - Help Articles Returning 404 Error

Resolved Major
March 31, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

Need to monitor LastPass outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including LastPass, and never miss an outage again.
Start Free Trial

Outage Details

We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/31/2025 07:19PM

We have confirmed that the issue has been resolved.

An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue.

We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.

MONITORING 2 days ago - at 03/31/2025 06:59PM

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 2 days ago - at 03/31/2025 06:54PM

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

INVESTIGATING 2 days ago - at 03/31/2025 06:10PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 03/31/2025 05:36PM

We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets.

Our engineers are working to identify the issue and will provide another update shortly.

Get notified immediately when third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3908 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook