Outage in Latch

Intercom Call Acceptance

Resolved Minor
January 27, 2023 - Started almost 3 years ago
Official incident page

Incident Report

We are aware of an issue where some subset of users may not be able to accept a call from their Intercom. We will provide updates here.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/03/2023 06:23PM

This issue has been resolved, please ensure user's have updated to app version 2.80.1 in order to ensure issues are mitigated.

MONITORING almost 3 years ago - at 01/31/2023 09:10PM

We have released an update to our app that we believe mitigates this issue. Please update to the latest version. We are continuing to monitor to ensure resolution.

INVESTIGATING almost 3 years ago - at 01/28/2023 02:40AM

We are aware of an issue where some subset of users may not be able to accept a call from their Intercom. We will provide updates here.

Latest Latch outages

Receipt of email degradation - over 2 years ago
Intercom Call Issue - over 2 years ago
Support degradation - over 2 years ago

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