Network Connectivity Incident – Megatelecom Link (SAO ↔ SAO2)

This incident has been resolved.

All services have returned to normal after corrective actions were applied by the provider. We will continue to monitor the connection for a while before closing this incident.

If you are still experiencing any issues or need further details about the occurrence, please feel free to reach out.

A fix has been implemented and we are currently monitoring the service. Some connections may already be coming back online. We will continue working toward full resolution and provide updates as progress continues.

We are continuing to work on the incident. The dark fiber provider has requested additional time to complete the remediation. We will post another update shortly with a confirmed resolution timeline.

We are currently experiencing a connectivity issue affecting the a dark fiber provider links between our SAO and SAO2 sites. Provider has reported overnight issues with their core network equipment, which is causing instability on the inter-site link.

This circuit is responsible for carrying several extended VLANs between the locations, resulting in some devices appearing unavailable.

Provider is working on resolving the issue, and the estimated time for service restoration is 08:40 BRT.

We will continue to monitor and provide updates as soon as new information becomes available.