Outage in LaunchDarkly

Issues logging in and UI usage for some users

Resolved Major
October 02, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue happening when some users are viewing subscription information.
Components affected
LaunchDarkly Usage Metrics
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 07:29PM

This incident has been resolved.

MONITORING 3 months ago - at 10/02/2024 06:29PM

The issue with the upstream provider has been resolved. All functionality for customers has been restored. We are continuing to monitor for any regressions.

IDENTIFIED 3 months ago - at 10/02/2024 06:25PM

Core access has been restored for affected Foundation Monthly customers. We are continuing to work with our upstream provider to resolve issues with self-serve billing changes, and usage dashboard availability for all customers.

IDENTIFIED 3 months ago - at 10/02/2024 05:27PM

The issue has been identified as a problem with an upstream provider. We are working to deploy a fix that will restore access for affected Foundation Monthly customers. Other feature loss includes: self-serve billing changes, and usage dashboard availability for all customers.

IDENTIFIED 3 months ago - at 10/02/2024 04:38PM

We have identified the issue and are working on a fix. Foundation monthly users are unable to login or navigate the UI.

INVESTIGATING 3 months ago - at 10/02/2024 04:26PM

This issue may be affecting some users ability to log in, we're continuing to investigate

INVESTIGATING 3 months ago - at 10/02/2024 04:19PM

We are currently investigating an issue happening when some users are viewing subscription information.

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