Outage in Laurel
Errors generating for AI narratives/descriptions
Resolved Minor
June 30, 2026 - Started about 1 month ago
- Lasted about 3 hours
Incident Report
We're aware that AI narrative/description generation is failing for some customers and displaying errors. Time capture is not affected. Our team is investigating and will provide an update. In the meantime, submitting entries is still possible by typing a narrative/description
Components affected
Laurel Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 06/30/2026 09:53PM
Laurel's AI features (narratives, themes, and suggestions) are working normally again after a period this afternoon when they were unavailable for some customers. We've reversed the change that caused it and are monitoring to confirm full stability. Time capture was not affected.
IDENTIFIED
about 1 month ago - at 06/30/2026 09:10PM
We're aware that AI narrative/description generation is failing for some customers and displaying errors. Time capture is not affected. Our team is investigating and will provide an update. In the meantime, submitting entries is still possible by typing a narrative/description
Latest Laurel outages
AI Narratives/Descriptions not generating - about 1 month ago
Laurel web app failing to load - about 2 months ago
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