Issue affecting authoring and specific kinds of assessments in U.S.-East-1

As of 15:00 UTC, we are closing this incident as resolved. The availability and performance of the Data API and downstream systems in US-East-1 has been restored and operating correctly for 30 minutes.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.

As of 14:30 UTC, we have addressed an issue primarily affecting Data API use. Error rate has reduced to zero, all newly submitted sessions are scoring immediately, and the backlog of sessions awaiting scoring is cleared. The Firehose service queue is clearing quickly dispatching information about recently scored sessions.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 13:45 UTC, we are investigating an issue with the availability of authoring and assessment content in the US-East-1 region. This issue is also impacting analytics, with degraded performance of Reports and select Data API endpoints that require content, such as the Session Detail by Item report and Data API item bank and scoring endpoints.

We will continue to update this incident as we learn more.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

We are currently experiencing an issue affecting the availability of newly authored and edited content. This is also having a ripple effect on assessments dynamically retrieving content, such as adaptive and on-the-fly assessments.

We are investigating and will update this record as soon as we learn more.