Outage in Lemonway

Instabilities in Production & Sandbox platforms

Resolved Major
September 16, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear partners, We are currently suffering from instabilities with our Cloud Infrastructure Provider. We have raised a critical ticket with them and the issue is under investigation. This may impact transactions and access to your Dashboard environment. We will keep you updated as soon as we know more. Thank you for your understanding.
Components affected
Lemonway API Lemonway BackOffices Lemonway WebKit
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/16/2022 12:06PM

The issue has been resolved by our Cloud Infrastructure Provider.
Both Production and Sandbox platforms are now stable.
We will keep monitoring the situation during the afternoon.

IDENTIFIED about 3 years ago - at 09/16/2022 11:09AM

The issue has been identified and the provider is working to resolve the situation as soon as possible.

INVESTIGATING about 3 years ago - at 09/16/2022 09:16AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/16/2022 09:04AM

Dear partners,

We are currently suffering from instabilities with our Cloud Infrastructure Provider.
We have raised a critical ticket with them and the issue is under investigation.

This may impact transactions and access to your Dashboard environment.

We will keep you updated as soon as we know more.

Thank you for your understanding.

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