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This incident has been resolved.
At this time, there are no further updates. We are currently awaiting action from our external processing party. Rest assured, our Engineering team remains engaged and ready to implement the necessary fix once we receive the required information.
We understand the critical importance of this issue for your business operations and appreciate your continued patience. We sincerely apologize for the ongoing inconvenience and will provide further updates as soon as more information becomes available.
Thank you for your understanding.
Our team has identified an external issue affecting payment reporting for transactions captured on the 26th, 29th and 30th of August for a subset of Hospitality merchants.
We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a possible fix. We expect this to be rolled out early next week.
Thank you for your patience with us as we work to resolve this issue, and we apologize for the inconvenience.
Our team has identified an external issue affecting payment reporting for transactions captured on August 26th for a subset of Hospitality merchants.
We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.
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