Outage in Lightspeed

Lightspeed Payments - reporting disruption

Resolved Minor
August 27, 2024 - Started 5 months ago - Lasted 14 days
Official incident page

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Outage Details

Our team has identified an external issue affecting payment reporting for transactions captured on August 26th for a subset of Hospitality merchants. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2024 05:29PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 09/04/2024 03:55PM

At this time, there are no further updates. We are currently awaiting action from our external processing party. Rest assured, our Engineering team remains engaged and ready to implement the necessary fix once we receive the required information.

We understand the critical importance of this issue for your business operations and appreciate your continued patience. We sincerely apologize for the ongoing inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your understanding.

IDENTIFIED 5 months ago - at 08/31/2024 03:06PM

Our team has identified an external issue affecting payment reporting for transactions captured on the 26th, 29th and 30th of August for a subset of Hospitality merchants.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a possible fix. We expect this to be rolled out early next week.
Thank you for your patience with us as we work to resolve this issue, and we apologize for the inconvenience.

INVESTIGATING 5 months ago - at 08/27/2024 05:24PM

Our team has identified an external issue affecting payment reporting for transactions captured on August 26th for a subset of Hospitality merchants.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a possible fix. Thank you for your patience with us as we work to resolve this issue.

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