Outage in Lightspeed

O & K-series - Lightspeed Payments Reporting regression in APAC

Resolved Minor
February 10, 2025 - Started 8 months ago - Lasted 8 days
Official incident page

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Outage Details

Our team has identified an issue impacting Payments Reporting for Lightspeed Payments customers in APAC. Some customers may note missing transactions in Lightspeed Payments reports. We are working to correct this as soon as possible. Please note: All transactions were correctly captured and processed.
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/19/2025 08:23AM

This incident has been resolved.

MONITORING 8 months ago - at 02/12/2025 03:31PM

The team has found and fixed the underlying issue. We are now working on applying the correct transactions status in the Lightspeed Payments report for affected transactions

IDENTIFIED 8 months ago - at 02/11/2025 09:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 02/11/2025 12:37AM

Our team has identified an issue impacting Payments Reporting for Lightspeed Payments customers in APAC. Some customers may note missing transactions in Lightspeed Payments reports. We are working to correct this as soon as possible.

Please note: All transactions were correctly captured and processed.

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