Outage in Lightspeed
Lightspeed Retail (X-Series) - Error processing refunds from the register
Resolved MinorIncident Report
We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers.
We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/09/2025 10:48PM
This incident has been resolved
MONITORING
about 2 months ago - at 12/09/2025 03:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 12/08/2025 09:05PM
We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers.
We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.
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