Outage in Lightspeed
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
Resolved MinorIncident Report
Summary AI Generated
Lightspeed Restaurant's Insights Custom Reports experienced loading failures for some users due to an issue with an upstream provider. The service disruption lasted 2.3 hours and affected users' ability to access custom reporting functionality. The incident was resolved after the upstream provider performed a rollback to restore full service.
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 04/01/2026 03:26AM
This incident is now resolved.
IDENTIFIED
29 days ago - at 04/01/2026 02:32AM
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
INVESTIGATING
29 days ago - at 04/01/2026 01:10AM
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
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