Outage in Lightspeed
Bancontact experiencing high refusal rate.
Resolved MinorIncident Report
Summary AI Generated
Lightspeed experienced a third-party issue causing higher refusal rates for Bancontact payment transactions, affecting both Hospitality and Retail merchants using Retail Integrated Payments and Lightspeed Payments. The incident lasted 1.3 hours and was resolved when the third-party partner fixed the underlying issue, returning transaction processing to normal.
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/30/2026 11:59AM
The third-party partner has resolved the issue. Transactions are now being processed normally.
INVESTIGATING
about 1 month ago - at 03/30/2026 10:40AM
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
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