Outage in Lightspeed
Stale/Missing Data in Backoffice Reports
Resolved MinorIncident Report
Summary AI Generated
On October 1, 2026, a Lightspeed incident caused incomplete and delayed data in Backoffice reports, affecting report totals and the Financial API v1 and v2. Sales data remained intact on the POS, but reconciliation using that day's reports was not recommended during the outage. After approximately 23.5 hours, the issue was fully resolved, with all October 1 sales data restored, scheduled report emails delivered, and reports confirmed accurate for reconciliation.
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/02/2026 06:31PM
The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
MONITORING
4 days ago - at 10/01/2026 07:07PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 10/01/2026 07:02PM
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
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