Outage in Lightspeed
Payments approved but not syncing to POS/ Not closing tables.
Resolved MinorIncident Report
Summary AI Generated
Lightspeed experienced a 29-minute payment sync issue where transactions approved on payment terminals failed to register as paid in the iPad POS, leaving orders open and creating uncertainty around payment status. The problem caused operational confusion for staff attempting to close tables. The issue was identified and resolved within the same incident window.
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/07/2026 09:29PM
The issue is now resolved.
IDENTIFIED
6 days ago - at 10/07/2026 09:06PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 10/07/2026 09:05PM
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
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