Outage in Lightspeed
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Resolved MajorIncident Report
Summary AI Generated
Lightspeed experienced incorrect customer credit account balances affecting R-Series merchants who had been onboarded to Lightspeed Invoicing within the previous 2 days, impacting the Retail POS system. The engineering team identified the root cause and implemented a fix by reverting the affected accounts. The incident was resolved after 139.9 hours of monitoring to ensure the fix was successful.
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/08/2026 09:29AM
This incident has been resolved.
MONITORING
27 days ago - at 04/02/2026 03:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
27 days ago - at 04/02/2026 03:19PM
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
INVESTIGATING
27 days ago - at 04/02/2026 02:39PM
We are continuing to investigate the issue.
INVESTIGATING
27 days ago - at 04/02/2026 01:40PM
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
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