Outage in Lightspeed
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Major
April 02, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Components affected
Lightspeed Retail POSNeed to monitor Lightspeed outages?
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 04/02/2026 03:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/02/2026 03:19PM
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
INVESTIGATING
1 day ago - at 04/02/2026 02:39PM
We are continuing to investigate the issue.
INVESTIGATING
1 day ago - at 04/02/2026 01:40PM
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
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