Restaurant O-Series: Some customers experiencing connectivity issues

Some customers have reported to our team they are seeing connectivity issues with Restaurant O-Series and in some cases the integration between O-Series and Lightspeed Payments. In particular the POS is showing an offline or loading screen. - Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services. - In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well. Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.