Restaurant O-Series: Some customers experiencing connectivity issues

We've received no further reports of this issue, and various customers using the hot-spot method have advised their connection is restored.

We will reach out to customers that were moved to our workaround method to move them back to the standard connection.

Reports of this issue have stopped coming in as of Tuesday evening; and we're seeing some reports of customers coming back online even before we had a chance to apply the workaround method for their venues.

We will continue monitoring for now, and contact customers to see if we can move them back to the standard connection.

Customers who were hotspotting instead of using our workaround are encouraged to try moving back to their regular wifi connection to see if their connection is restored.

Most customers are reporting success with our workaround connection methods enabled.

If you are still seeing issues and are not yet in contact with our senior support team, please reach out so our team can apply the work-around method. Note we have also supplied information for customers where the workaround method is not working to provide to Optus for further troubleshooting.

So far, we are exclusively seeing this issue with Optus users, and so far any customer able to adopt a different connection (outside of Optus) has been able to transact and operate normally.

We do suggest impacted customers reach out to Optus to advise there appears to be an issue with "websockets" connectivity so that Optus can investigate and we can then remove the work-around connection once Optus have confirmed the issue is resolved.

We are currently in the process of applying a work-around method whilst we wait for an update regarding the upstream networking issue that appears to be affecting customers that connect to Lightspeed over the Optus network.

Customers that have reported this issue will be sent an email once the work-around has been applied to their account to restore integrated payments, with this process expecting to be completed before midday (AEST) at this stage.

Some customers have reported to our team they are seeing connectivity issues with Restaurant O-Series and in some cases the integration between O-Series and Lightspeed Payments. In particular the POS is showing an offline or loading screen.

- Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services.
- In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well.

Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.