Outage in LIMOSS
DDM Service Notification - Network Exception Errors
Resolved MinorIncident Report
Dear DDM Company Admin,
What is this notification about?
This notice is to advise you that CTI are currently investigating an issue that is impacting the DDM Production Market Service.
How does it impact me?
Users may experience a Network Exception Error when attempting to perform any actions in DDM. CTI have engaged Microsoft to assist in the investigation and the issue is being actively worked on.
What action must I take?
Please cascade this information to the DDM users within your organisation.
Next update
CTI are working with Microsoft and further comms will be issued as soon as we have an update regarding this issue.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/24/2025 03:02PM
Dear DDM admin,
What is this notification about?
This notice is to confirm the incident which was impacting the DDM Production Market Service has been resolved.
What action must I take?
Please cascade this information to the DDM users within your organisation.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
MONITORING
10 months ago - at 06/24/2025 09:07AM
No operational issues were reported overnight; CTi and Microsoft will continue to monitor throughout the day to ensure no issues reappear as usage of DDM returns to normal.
A final update will be sent at close of play today 24 June 2025.
MONITORING
10 months ago - at 06/23/2025 04:37PM
CTi with Microsoft, have resolved the issue that was preventing users from being able to add/modify or delete data within DDM. Users are advised that they may start to use the system once again. Monitoring will continue this evening and an update will sent on Tuesday 24th June.
INVESTIGATING
10 months ago - at 06/23/2025 02:11PM
CTi are continuing to work with Microsoft to identify a resolution; a further update will be sent by close of play today.
INVESTIGATING
10 months ago - at 06/23/2025 10:22AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/23/2025 10:03AM
Dear DDM Company Admin,
What is this notification about?
This notice is to advise you that CTI are currently investigating an issue that is impacting the DDM Production Market Service.
How does it impact me?
Users may experience a Network Exception Error when attempting to perform any actions in DDM. CTI have engaged Microsoft to assist in the investigation and the issue is being actively worked on.
What action must I take?
Please cascade this information to the DDM users within your organisation.
Next update
CTI are working with Microsoft and further comms will be issued as soon as we have an update regarding this issue.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
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