GEMINI Service Notification - P2 Incident

Dear GEMINI User,

What is this notification about?
Following on from the API endpoint issues reported today, the root cause was traced to a certificate problem on the LIMOSS API Gateway. This has now been successfully resolved. Ecliptic have confirmed that there are no issues with the GEMINI API's.

What action must I take?
No action to be taken.
LIMOSS and Ecliptic will directly contact your vendors about any potential impacted claims, instructions, or invoices that may need to be resent.

Support
If you require assistance, please contact the Ecliptic Helpdesk geminihelpdesk@ecliptic.tech

Dear GEMINI User,

What is this notification about?
This notice is to inform you of an issue currently impacting records being submitted to GEMINI via the API's. This is impacting both Writeback and Billing Vendors. Please note that this issue does not affect the GEMINI UI as claims and instructions can still be manually uploaded through the interface.

How does it impact me?
Writeback Vendors: Any GEMINI claims or instructions submitted to your Writeback system will not currently be created in GEMINI.

Billing Vendors: Any invoices posted to GEMINI are currently not being received.

What action must I take?
No action to be taken at this moment in time.

Next update
A further update will be provided once Ecliptic have been able to identify the cause of the issue.

Support
If you require assistance, please contact the Ecliptic Helpdesk geminihelpdesk@ecliptic.tech.