Issue Accessing Google on iPads

We are aware of an issue where student iPads are encountering the following error when trying to access Google:

"Our systems have detected unusual traffic from your computer network."

This issue is specific to student iPads and does not appear to be affecting other devices.

As a temporary fix, please remove all Google domains from the MITM section in School Manager. You can find this setting under:

Configuration → Mobile Agent

Please note that this change will temporarily remove the ability to see search terms.

We are actively working on a permanent solution and will provide an update as soon as possible. We apologize for the inconvenience and appreciate your patience.

Here is the latest update on the issue affecting student iPads when accessing Google.

Our team is working directly with Google engineers to determine why traffic from our IP address pool is being denied by them. They are actively investigating and expect to have an update for us within a few hours. We are hopeful for a resolution shortly.

We appreciate your patience and will provide further updates as soon as we have more information.