Outage in Linewize
Mac Agent 3.7.3 Connectivity Issue and Temporary Workarounds
Minor
March 11, 2026 - Started about 4 hours ago
Incident Report
We want to make you aware of a technical issue related to last night’s automatic update to Mac Agent version 3.7.3.
During the auto-update process, an issue was triggered that can cause high memory usage and intermittent internet connectivity drops on certain Mac devices. We understand the disruption this may cause in your environment and sincerely apologize for the inconvenience.
Our product and engineering teams are actively working to resolve the issue as quickly as possible.
Temporary Workarounds
Until a permanent fix is released, there are two options available:
Recommended Remediation:
The most effective solution is to fully uninstall and then reinstall the 3.7.3 agent on affected devices.
Interim Workaround:
If an immediate reinstall is not possible, you may temporarily move affected devices to DNS filtering mode until the reinstall can be completed.
It’s important to note that version 3.7.3 itself is stable when installed directly or manually deployed via your MDM. The issue is specific to the automatic update process.
If you need assistance performing the manual installation, switching to DNS mode, or have any questions, please contact our Support team and we will be happy to help.
Thank you for your patience while we work to resolve this issue.
During the auto-update process, an issue was triggered that can cause high memory usage and intermittent internet connectivity drops on certain Mac devices. We understand the disruption this may cause in your environment and sincerely apologize for the inconvenience.
Our product and engineering teams are actively working to resolve the issue as quickly as possible.
Temporary Workarounds
Until a permanent fix is released, there are two options available:
Recommended Remediation:
The most effective solution is to fully uninstall and then reinstall the 3.7.3 agent on affected devices.
Interim Workaround:
If an immediate reinstall is not possible, you may temporarily move affected devices to DNS filtering mode until the reinstall can be completed.
It’s important to note that version 3.7.3 itself is stable when installed directly or manually deployed via your MDM. The issue is specific to the automatic update process.
If you need assistance performing the manual installation, switching to DNS mode, or have any questions, please contact our Support team and we will be happy to help.
Thank you for your patience while we work to resolve this issue.
Need to monitor Linewize outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
about 4 hours ago - at 03/11/2026 03:21PM
We want to make you aware of a technical issue related to last night’s automatic update to Mac Agent version 3.7.3.
During the auto-update process, an issue was triggered that can cause high memory usage and intermittent internet connectivity drops on certain Mac devices. We understand the disruption this may cause in your environment and sincerely apologize for the inconvenience.
Our product and engineering teams are actively working to resolve the issue as quickly as possible.
Temporary Workarounds
Until a permanent fix is released, there are two options available:
Recommended Remediation:
The most effective solution is to fully uninstall and then reinstall the 3.7.3 agent on affected devices.
Interim Workaround:
If an immediate reinstall is not possible, you may temporarily move affected devices to DNS filtering mode until the reinstall can be completed.
It’s important to note that version 3.7.3 itself is stable when installed directly or manually deployed via your MDM. The issue is specific to the automatic update process.
If you need assistance performing the manual installation, switching to DNS mode, or have any questions, please contact our Support team and we will be happy to help.
Thank you for your patience while we work to resolve this issue.
Latest Linewize outages
Classwize Login Issues - about 2 months ago
Linewize School Manager Login with Google and Microsoft - 2 months ago
Cloudflare Outage - 4 months ago
Red Flag Alert Delivery Delay - 4 months ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
