Mac Agent 3.7.3 Connectivity Issue and Temporary Workarounds

We want to make you aware of a technical issue related to last night’s automatic update to Mac Agent version 3.7.3.

During the auto-update process, an issue was triggered that can cause high memory usage and intermittent internet connectivity drops on certain Mac devices. We understand the disruption this may cause in your environment and sincerely apologize for the inconvenience.

Our product and engineering teams are actively working to resolve the issue as quickly as possible.

Temporary Workarounds

Until a permanent fix is released, there are two options available:

Recommended Remediation:
The most effective solution is to fully uninstall and then reinstall the 3.7.3 agent on affected devices.

Interim Workaround:
If an immediate reinstall is not possible, you may temporarily move affected devices to DNS filtering mode until the reinstall can be completed.

It’s important to note that version 3.7.3 itself is stable when installed directly or manually deployed via your MDM. The issue is specific to the automatic update process.

If you need assistance performing the manual installation, switching to DNS mode, or have any questions, please contact our Support team and we will be happy to help.

Thank you for your patience while we work to resolve this issue.

Our engineering team has identified the root cause related to the automatic update process for macOS Agent v3.7.3.

We are now progressing with a hotfix designed to resolve the high memory usage and stability issues reported.

We expect to begin delivering this update shortly. Until the new version is available, the previously recommended manual uninstallation and reinstallation remains the most effective workaround for immediately restoring service on affected machines.

We will provide a further update once the rollout of the fix has commenced.