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Outage in Linewize

Group-Based Filtering for On-Premise Servers

Resolved Minor
July 24, 2026 - Started about 17 hours ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Linewize experienced a ~5-hour incident where Group-Based Filtering failed to apply correctly for customers using on-premise servers, affecting the School Manager component. Engineering identified the root cause and developed a fix, which was in the process of being deployed at the time of the final update.

We are currently investigating an issue affecting Group-Based Filtering for customers behind an on-premise server. During this time, group-based policies may not be applied as expected.

Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

We will provide additional updates as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.
Components affected
Linewize School Manager

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Latest Updates ( sorted recent to last )
about 17 hours ago - at 07/24/2026 03:49PM

We are currently investigating an issue affecting Group-Based Filtering for customers behind an on-premise server. During this time, group-based policies may not be applied as expected.

Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

We will provide additional updates as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.

about 13 hours ago - at 07/24/2026 08:00PM

Our engineering team has identified the root cause of the issue affecting Group-Based Filtering for customers filtering through an on-premise server.

A fix has been developed and is currently being implemented. While the work is still in progress and the issue has not yet been fully resolved, we expect Group-Based Filtering functionality to be fully restored within the next few hours.

We will provide another update once the implementation is complete. Thank you for your patience as we work to restore full service.

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