Microsoft Edge Issue - Webpages not Loading Intermittently

After a recent browser update from Microsoft, we identified an issue affecting some Windows devices using Microsoft Edge where webpages may load indefinitely. After investigation, we’ve determined that in certain cases the browser extension is not automatically starting, which prevents traffic from being processed as expected.

Our Engineering team has been working on this throughout the day and is actively finalizing a fix. We expect to have an updated extension available soon. Once released, the update will be automatically pushed out, no action will be required on your end.

We sincerely apologize for the disruption this may have caused and understand how impactful browser performance issues can be in a school environment. Please know this is our top priority, and we are moving as quickly as possible to resolve it fully.

Thank you for your patience and for being a valued customer. We truly appreciate your partnership.

Our engineers are continuing to work on resolving this issue. Any updates will be posted here during the U.S. overnight hours.

We wanted to provide a quick update regarding the Microsoft Edge issue impacting some Windows devices.

Our Engineering team has successfully recreated the issue in our internal environment and is actively working on a fix. This is an important step forward, as it allows us to validate the root cause and ensure the resolution is fully tested before release.

We will provide another update by the end of the day, or sooner if the issue is fully resolved and a fix is available.

Thank you again for your patience and partnership while we work through this. We truly appreciate it.

Here is the latest update regarding the Edge browser loading issue.

At this time, a permanent solution has not yet been finalized. The Engineering team has made several important discoveries that are helping narrow the root cause. Work is actively continuing, and collaboration is underway with a small group of schools after-hours to test changes in live environments and accelerate progress.

There is optimism that significant progress will be made during U.S. overnight hours while device usage is lower and testing opportunities are greater.

The impact this issue may be having is fully understood, and resolving it remains the highest priority. Additional updates will be shared as soon as meaningful progress is available.

Thank you for your continued patience and partnership.

We are currently investigating reports of degraded performance affecting the Linewize extension. Users may experience slow loading times or browser instability specifically within Chrome and Edge environments.

Our engineering team is currently triaging the impact and investigating potential compatibility issues with recent Chromium-based browser versions. We are working to restore standard service levels as quickly as possible.

Further updates will be posted here as our investigation progresses.