Outage in Link Mobility

[Denmark][LINKDK] Unscheduled disturbance

Resolved Major
January 31, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Dear Customer / Partner, Please be aware that there is currently a disturbance with our virtual numbers in ranges +452591xxxx and +455220xxxx Start Date & Time: 2024-01-31 00:00 CET Affected service: incoming(MO) messages to numbers in the range +452591xxxx and +455220xxxx. Issue: messages from TDC, Telia, and 3 subscribers are not being received. Our engineers are currently investigating the incident and are in close contact with supplier and operators. We apologize for the inconvenience caused and will provide more information when available.
Components affected
Link Mobility Denmark
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/01/2024 02:31PM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING over 1 year ago - at 02/01/2024 10:16AM

Dear Customer/Partner,

The cause was found and solved, the fix has been implemented and we are monitoring the results.
We apologize for the inconvenience caused.

INVESTIGATING over 1 year ago - at 01/31/2024 06:04PM

Dear Customer / Partner,

The disturbance is still ongoing and we are continuing to find the cause of it with our supplier.
We plan to send you an update when new information is available.
We apologize for the inconvenience.

INVESTIGATING over 1 year ago - at 01/31/2024 02:26PM

Dear Customer / Partner,

Please be aware that there is currently a disturbance with our virtual numbers in ranges +452591xxxx and +455220xxxx

Start Date & Time: 2024-01-31 00:00 CET
Affected service: incoming(MO) messages to numbers in the range +452591xxxx and +455220xxxx.
Issue: messages from TDC, Telia, and 3 subscribers are not being received.

Our engineers are currently investigating the incident and are in close contact with supplier and operators. We apologize for the inconvenience caused and will provide more information when available.

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