500 Errors When Accessing Cloud Manager

We have not observed any additional issues with the Cloud Manager or API at this time, and will now consider this incident resolved. Upon further investigation, we found the underlying problem was related to DNS resolution issues within our Dallas data center. As a result, multiple customer services were impacted across multiple data centers. This would include:
- Adding, editing, or removing services.
- Accessing and interacting with accounts via the Cloud Manager, CLI, or API
- DNS resolution for active services, including compute instances and LKE services.

If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

At this time we are no longer seeing 500 errors when accessing the Cloud Manager. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and are unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

We are continuing to investigate this issue. As more updates become available, we will share them here.

Our team is investigating an issue which is causing the Cloud Manager to produce 500 errors when accessing the site. During this time, users may be unable to login to the Cloud Manager. We will share additional updates as we have more information.