Outage in LiquidPlanner

LiquidPlanner Classic: Inbound Notifications Error

Resolved Minor
January 06, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our email processing provider is currently experiencing an issue which affects inbound email traffic to your workspace. This means if you reply to a notification from your personal email client, it may not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner. You may receive an error stating that there was an error processing your email or task. All other aspects of LiquidPlanner Classic are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 07:52PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/06/2023 06:37PM

Inbound email traffic to LiquidPlanner Classic workspaces is processing normally now. Customers are able to:

View and reply to comment notifications from within their personal email client.
View and add comments to recent change notifications from within their personal email client.
Create tasks via email.

It may take some time for systems to catch up. We will monitor this issue until delivery is complete.

IDENTIFIED almost 3 years ago - at 01/06/2023 05:28PM

Our email processing provider is currently experiencing an issue which affects inbound email traffic to your workspace.

This means if you reply to a notification from your personal email client, it may not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner. You may receive an error stating that there was an error processing your email or task.

All other aspects of LiquidPlanner Classic are functioning normally. There is no impact to customer data.

Please log in to your workspace in order to:

View comments
Comment on plan items
View the activity stream on the Home tab for items you own or follow
Create plan items

We'll update you as we know more. Thank you for your patience.

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