Outage in Liquid Web

Premium Business Email Webmail login Issue

Resolved Minor
January 07, 2025 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

Our email vendor has identified an issue affecting Premium Business Email webmail login access. While email delivery remains unaffected, their engineering team is working to resolve the issue promptly. Users can access their email via POP/IMAP by configuring their email client using the following link: Here's the link to setup - https://emailhelp.rackspace.com/
Components affected
Liquid Web Business Email

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/08/2025 07:47PM

This incident has been resolved.

MONITORING 11 months ago - at 01/08/2025 02:07PM

A solution has been put in place by our email vendor. The issue of preventing access to the webmail portal has been resolved.

If you have any questions, don't hesitate to get in touch with a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

IDENTIFIED 11 months ago - at 01/08/2025 09:14AM

Our email vendor has identified a likely cause and is working on a remediation step. We will update the status page as soon as we have confirmed progress.

INVESTIGATING 11 months ago - at 01/07/2025 02:59PM

Our email vendor has identified an issue affecting Premium Business Email webmail login access. While email delivery remains unaffected, their engineering team is working to resolve the issue promptly. Users can access their email via POP/IMAP by configuring their email client using the following link: Here's the link to setup - https://emailhelp.rackspace.com/

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