Outage in Liquid Web

Intermittent Network Outage to Lansing Datacenter

Resolved Major
March 29, 2025 - Started 7 months ago - Lasted 5 days
Official incident page

Incident Report

Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light. If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Components affected
Liquid Web LAN Network

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/02/2025 09:32PM

This incident has been resolved.

MONITORING 7 months ago - at 03/31/2025 02:25PM

Our team identified an issue with a core network component that contributed to intermittent disruptions. To ensure stability, we have made adjustments that have restored reliable network performance while we work with our vendor, Cisco, to implement a long-term resolution.

At this time, our network remains stable, and we are proceeding with a careful reintegration plan in collaboration with Cisco. We are committed to maintaining a seamless experience and will provide further updates as needed.

If you have any questions or experience any issues, please reach out to our support team.

MONITORING 7 months ago - at 03/29/2025 10:48AM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 03/29/2025 10:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 03/29/2025 08:05AM

Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

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