Outage in Liquid Web

Multiple servers reporting down in our Phoenix Data center

Major
September 25, 2025 - Started 3 days ago
Official incident page

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Outage Details

We are currently investigating an issue that is impacting multiple servers across our Phoenix data center. We will provide updates as we learn more. If you have any questions or concerns, please contact a member of our support team via live-chat or case (support@liquidweb.com).
Components affected
Liquid Web DC4 - PHX
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 09/25/2025 11:18PM

Part of the Phoenix data center had a momentary power event and switched to generator power. We have brought our servers back online and the data center is now back on facility power. We are verifying the situation and addressing any loose ends.

IDENTIFIED 3 days ago - at 09/25/2025 10:33PM

A power disruption to our hosting provider led to several servers going down. The power outage has been resolved and the majority of our servers that were impacted are back online. We are working to get all remaining hosts back online.

INVESTIGATING 3 days ago - at 09/25/2025 10:12PM

We are currently investigating an issue that is impacting multiple servers across our Phoenix data center. We will provide updates as we learn more.

If you have any questions or concerns, please contact a member of our support team via live-chat or case (support@liquidweb.com).

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Network Issue | Storm Parents - 26 days ago
Degraded phone support - about 1 month ago

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