Outage in Liquid Web
Internal Network Outage Impacting Support Services.
Resolved MinorIncident Report
Summary AI Generated
Liquid Web experienced an internal network outage that lasted 3 hours and caused delays in support response times across chat, ticket, and phone support channels. Customer websites and services remained fully operational throughout the incident. The Network Engineering team resolved the issue and restored normal support operations.
We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.
This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.
If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.
We appreciate your patience and will provide updates as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/10/2026 06:14PM
This issue has been fully resolved, and all services are operating normally.
We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.
If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.
We appreciate your patience throughout this incident.
MONITORING
5 days ago - at 04/10/2026 05:36PM
Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability.
Customer websites and services remain fully operational. Support response times are returning to normal.
If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case.
We appreciate your patience and will provide further updates if necessary.
INVESTIGATING
5 days ago - at 04/10/2026 03:16PM
We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.
This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.
If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.
We appreciate your patience and will provide updates as progress is made.
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