Outage in Liquid Web
DC4 Networking Switch Issues
Resolved MajorIncident Report
Summary AI Generated
A faulty networking switch in Liquid Web's DC4 Phoenix data center caused network degradation affecting a subset of servers, resulting in intermittent latency and connectivity drops for customers. Engineers identified and fixed the problematic switch after 22.4 hours, restoring affected services. The incident was fully resolved after a monitoring period to ensure network stability.
We are investigating network degradation affecting a subset of servers in our DC4 Data Center. You may experience intermittent latency or connectivity drops. Our Network team is currently analyzing traffic patterns and upstream connections to isolate the issue.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/23/2026 05:55AM
This incident has been resolved.
MONITORING
22 days ago - at 04/22/2026 08:30AM
Our engineers have fixed the problematic switch, and it is now resolved. Affected services are coming back online, and we are currently monitoring to ensure stability.
We appreciate your patience as our team worked to resolve this issue.
If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal.
INVESTIGATING
22 days ago - at 04/22/2026 07:35AM
We are investigating network degradation affecting a subset of servers in our DC4 Data Center. You may experience intermittent latency or connectivity drops. Our Network team is currently analyzing traffic patterns and upstream connections to isolate the issue.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
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