Outage in Liquid Web

Premium Business Email Control Panel Access & Webmail

Resolved Minor
August 20, 2025 - Started about 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

Our vendor has reported an issue with the Premium Business Email Control Panel and webmail. This may impact email management; however, it does not affect email sending or receiving through the email clients. The vendor is actively working toward full restoration, and further updates will be provided as they become available. If you have any questions, don't hesitate to contact a member of our support team via live chat or Case.
Components affected
Liquid Web Business Email
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/21/2025 10:09AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/20/2025 09:23PM

A fix was implemented by our email vendor, and we are monitoring the results.

If you have any questions, don't hesitate to get in touch with a member of our support team via Chat or Case at my.liquidweb.com.

INVESTIGATING about 2 months ago - at 08/20/2025 04:42PM

Our vendor has reported an issue with the Premium Business Email Control Panel and webmail. This may impact email management; however, it does not affect email sending or receiving through the email clients. The vendor is actively working toward full restoration, and further updates will be provided as they become available.

If you have any questions, don't hesitate to contact a member of our support team via live chat or Case.

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