Outage in Liquid Web
Magento 2 “PolyShell” File Upload Vulnerability efforts
Resolved MinorIncident Report
Summary AI Generated
A malformed patch update deployed during Magento 2 "PolyShell" vulnerability mitigation efforts caused Apache to fail to start properly for a subset of Liquid Web customers. This resulted in complete website failures for all affected customers' sites. The incident was resolved after 2.2 hours.
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue.
If you have any questions or concerns, please contact a member of our support team via live-chat, or case (support@liquidweb.com).
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/31/2026 09:05PM
This incident has been resolved.
IDENTIFIED
22 days ago - at 03/31/2026 06:55PM
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue.
If you have any questions or concerns, please contact a member of our support team via live-chat, or case (support@liquidweb.com).
Latest Liquid Web outages
MySQL Service Disruption via MySQL-community repo - about 14 hours ago
DC4 Networking Switch Issues - about 17 hours ago
Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility - 8 days ago
Internal Network Outage Impacting Support Services. - 12 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
