Outage in Liquid Web
Magento 2 “PolyShell” File Upload Vulnerability efforts
Resolved MinorIncident Report
Summary AI Generated
A malformed patch update deployed during Magento 2 "PolyShell" vulnerability mitigation efforts caused Apache to fail to start properly for a subset of Liquid Web customers. This resulted in complete website failures for all affected customers' sites. The incident was resolved after 2.2 hours.
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue.
If you have any questions or concerns, please contact a member of our support team via live-chat, or case (support@liquidweb.com).
Need to monitor Liquid Web outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 03/31/2026 09:05PM
This incident has been resolved.
IDENTIFIED
about 10 hours ago - at 03/31/2026 06:55PM
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue.
If you have any questions or concerns, please contact a member of our support team via live-chat, or case (support@liquidweb.com).
Latest Liquid Web outages
Infrastucture down issues at Phoenix Data Center - 7 days ago
Service Disruption Due to Network Switch Failure - 7 days ago
Magento “PolyShell” File Upload Vulnerability - 13 days ago
An issue reported with provisioning operations. - 14 days ago
ClamAV Service Disruption - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
