Outage in Liquid Web
Support Services Impact
Resolved MinorIncident Report
Summary AI Generated
A third-party platform used by Liquid Web's support teams to manage client cases experienced an outage, impacting both Chat and Ticket Support for approximately 18 hours. Clients experienced delays in support case responses during this period. The provider resolved the issue and confirmed restored stability, with support case access and management returning to normal.
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 09/17/2026 03:12AM
The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact.
Support case access and case management functionality have returned to normal.
We apologize for the disruption and any delays this may have caused.
INVESTIGATING
22 days ago - at 09/16/2026 09:13AM
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
Latest Liquid Web outages
Lansing DC Rack Outage - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
