Outage in Liquid Web
Support Services Impact
Minor
September 16, 2026 - Started about 13 hours ago
Official incident page
Official incident page
Incident Report
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 13 hours ago - at 09/16/2026 09:13AM
We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.
As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.
We will provide further updates as more information becomes available.
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