Outage in Litify

Litify Inbox is Currently Down

Resolved Major
February 27, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.
Components affected
Litify Inbox
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/28/2024 03:29PM

We've received confirmation that the fix was successful and Litify Inbox is fully operational. Please reach out to Litify Support if other issues are experienced.

MONITORING 10 months ago - at 02/28/2024 02:17PM

A fix was implemented last night, we are currently awaiting confirmation that the fix was successful. More information will be provided soon.

IDENTIFIED 10 months ago - at 02/27/2024 11:47PM

As this issue is with Microsoft, we will not have another update today. We hope to have more information tomorrow morning, thank you for your patience.

IDENTIFIED 10 months ago - at 02/27/2024 09:21PM

We believe the cause of this issue has been identified and traced back to a change from Microsoft. It also appears that it is affecting other Microsoft products in addition to Outlook at varying degrees. The Litify Inbox team is looking for a workaround and is in contact with Microsoft. We will provide further updates as we have them.

INVESTIGATING 10 months ago - at 02/27/2024 02:42PM

Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.

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