Outage in Litify

Docrio Email Outage

Resolved Major
October 16, 2025 - Started about 15 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.
Components affected
Litify Docrio Email
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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 10/16/2025 04:44PM

We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced.

IDENTIFIED about 14 hours ago - at 10/16/2025 04:09PM

We have identified the issue and are actively implementing a fix.

INVESTIGATING about 15 hours ago - at 10/16/2025 03:40PM

Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.

Latest Litify outages

Docrio Outage - about 1 year ago
Salesforce Performance Issues - about 1 year ago
Docrio Email Delay - about 1 year ago

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