Outage in Litify
Docrio Merge Issue
Resolved MajorIncident Report
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
Components affected
Litify DocrioTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/03/2026 06:07PM
We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.
MONITORING
5 days ago - at 09/03/2026 05:47PM
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
IDENTIFIED
5 days ago - at 09/03/2026 05:26PM
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
IDENTIFIED
5 days ago - at 09/03/2026 02:03PM
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c.
We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
INVESTIGATING
5 days ago - at 09/03/2026 01:21PM
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
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